Laila joined RLH in 2018 as Experiences Director, with over 20 years of experience in managing and creating businesses focused on travel services and experiences. She began her career in spa management and administration, and gradually ventured into other services such as transportation, tours and activities operation and sales, maritime and water sports operations, and customer service, among others.
She has developed experiences at Mayakoba and Mandarina resorts and residential destinations, located in the Riviera Maya and Riviera Nayarit, respectively, starting from conceptualization, planning, implementation, and management of the teams responsible. Some of her notable accomplishments include the Dive and Water Sports Center in Mayakoba, and the Polo & Equestrian Club in Mandarina.
Laila has a degree in Tourism Business Administration from La Salle University, an MBA from Anáhuac University, and a Strategic Management Certification from the Cornell School of Hotel Administration.